A word on Direct TV
by Robert Bullion
I have been a Direct TV customer for the past 5 - 6 years. I've been satisfied with this service because I had DISH before. Dish lost my account because of poor response time to my complaint of long wait times waiting for a technician to show us and restore my signal. On Wednesday Feb.11'09 we had real gusty winds in the middle Tennessee area ,so gusty that dish was jarred out of alignment and I lost my signal. When I called customer service and reported my outage, I was advised that it would be Tuesday Feb. 17'09 before a service technician could come and correct my problem. ( Six days not bad.) I think that was pretty shoddy treatment of an account that had been a Direct customer for as long as we had. This morning, I called Direct TV, with idea of possibly adding one more receiver box to my service, we do not have HD on any of our TVs, that is due to the picture quality that we getting. We only needed a standard box, I advised the customer service rep about this and was told that we would be billed $190.00 plus $5.00 a month for the added box. I not complaining about the monthly charge, but it seems that the charge of $190 is unduly high especially since I've been a Direct customer for so long.
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