Angry Direct TV Customer
by Mike
I am quite angry. My Direct TV box went bad a week ago. I called direct TV. After going through their system and being cut off repeatedly, I finally reached a representative (nearly an hour of frustration) and they sent another Direct TV box, which took five days to arrive. When it did, I was to exchange the receivers and send them my old one. But they neglected to send a cord. The existing cord is incompatible with the new (actually reconditioned) box I just received. I called them back. This time it was late at night and it only took a half hour to reach someone. They said they will send a cord. Meanwhile they continue to charge me for service I don't get. To add fuel to my burning fire inside, they charged me $21.98 to send me the reconditioned box. I asked what compensation will I get for missing all of the new shows on TV, since the box went out late September. Perhaps five dollars a month for six months off my bill? I am quite angry. Return to Direct TV Home Page Return to Direct TV Discussion
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