Bad Direct TV Customer Service !
by Danielle
DIRECT TV is the WORST company out there when it comes to customer service! Bar none! So, my mother used my account number to sign up as a new customer and get the refer a friend promotion. You've seen the commercials, right? Refer a friend get $100. Well, she was told she needed to make a deposit before anything was even approved. She did. Then when no one had contacted her for weeks she called them to see what was going on. They told her that my account was in collections and that her deposit was being applied to MY bill. They weren't even going to tell her! First of all, my account was never even disconnected. I may have been a few days late on payment as I am often busy and forget to pay this particular bill. But I always do pay it in the end and have NEVER seen any sort of collections notice or anything like that and at this time I still had uninterrupted service. Secondly, since when is your mother liable for your bills? Spouse? Okay... but a parent? What the heck?? I am in my thirties and own my own home why would she be responsible for my bill? Thirdly, what about confidentiality? As a service provider aren't they being held accountable for violating people's rights? Just curious. Guess when you give a friend your account number they get all your personal info over the phone via customer service representative? They refused to give her deposit back. So my pissed off and panicked mother called me and scolded me. So I paid it right away. Then they finally (after much hassling) gave her the deposit back. How embarrassing and horrible! All this just to get $100 applied to your bill over a ten month period! $10 a month off your bill? What a waste of time! I hate them so much! You should have seen the e-mail I got when I complained!!!! AHHHHH!!! When I first signed up with them years and years ago they were supposed to give me a rebate. It took no less than two years, numerous letters threatening legal action and a few visits to the better business bureau before I finally got it. I searched online and thousands of other people NEVER got it at all. DO NOT give these scam artists your business! They have no respect for their customer's satisfaction or for their privacy. Plese tell your friends! Return to Direct TV Home Page Return to Direct TV Discussion
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