Bad experience with Direct TV
by Sara
I am so disappointed in Direct TV. I had Direct TV installed on Thursday, and that's when the problems began. The DVR receiver began to overheat and shut itself down. I called customer service, and after 30 minutes of being on hold, they sent another DVR receiver. That DVR receiver was also not working up to par. In order to change the channel, I had to stand no further than one foot from the receiver. Again, I called customer service and asked for another receiver to be sent. I realized that Direct TV had pulled $67 out of my account and charged an additional $25 for installation fees. Apparently when Direct TV said free installation, they were just kidding. The DVR really isn't free either; it's $6 per month in addition to all the other charges. "Free" to Direct TV must mean, "We're just going to hide the charge from you so that your $40 package really becomes a $67 monthly bill." Oh, and we also had to ask customer service to get our "First 3 months free" channels. Again, I called customer service (It's only Sunday!)to ask them that my account be credited in full since the service was horrible from the second their equipment entered my home. The first person told me - "no". His supervisor also told me no, so I spoke with his supervisor and finally was told that they would credit my account in full. However, I won't see the money for 6-8 WEEKS! The real sad thing is: I have a feeling my relationship with Direct TV is not over. My Advice: If after reading this review you still are going to try Direct TV, make sure you make your payment with a credit card so that you can dispute the charges when things turn bad - because they will.
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