Bad installation, worse Direct TV customer service
by John
If you live in the Metrowest area of Mass, keep a close eye on the installation of Direct TV dish. I live in a condo, and the wires from the dish to the house had to be run under the eves in the same runs used by the cable company. The installed technician was told when the dish was put up. To my surprise, the wires were run in the gutter, then down the side of my place. It wasn't long before I got a 'fix it or be fined' letter. Thus began the long journey to have the wires run properly. 14 appointments in all, and here's a summary of how it went. Keep in mind that each time I made an appointment, I had to go through the whole "eve run" story. 3 of the 14, nobody even showed. 10 of the 14, they didn't have a snake to run the cable, despite being told they needed one. All 10 of these ended with stupid looks on the installers face, and angry looks on mine when told they couldn't do it. The last appointment ended with the dish being removed and my service terminated. Each time I would call Direct TV customer service, each time I was assured it would be handled next time. Then I canceled. That was fine, and I awaited my "return your cable box" kit. A week passed, then two. I called. I was told, "Sorry, we didn't send it, now it's too late, so you have to ship it back to Tennesee on your dime." It's funny now. How could such incompetence be anything but? Now I get the "We want you back" letters in the mail. I chuckle as they are tossed in the garbage. Click here to read or post comments.
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