Complaints on my Direct TV Installation

by Susanne Lockford
(United States)

I have direct TV installed today. The account is under Kenny Romero. I waited Friday May 30th, until 8pm (I was told that he would be at my home from 12-4). I did call him countless times, only to find out that his previous calls were taking longer than anticipated.

I called him at 8pm, and asked to reschedule for Tuesday, June 3rd. Mr. Randall T McCoy ( The Direct TV Installer) came out first thing this morning, and when he left, I noticed that my internet wasn't working.

I called Mr. McCoy and he said that the problem was with Qwest. So I called Qwest, and they checked at their end, and said the problem was with direct TV.

I was on the phone with many people over the last 2 1/2
hours, and finally someone at Qwest said that I needed to buy a "phone filter" as I had three new receivers and three phones in my house.

I wish Mr. McCoy would have told me this. He should have been educated to know that new receivers pull so much juice from my DSL modem. I am very upset, as I was waiting for a contract that was being sent through the internet today, and I am sure the new employer could not understand why I wasn't responding.

I am pretty upset with direct TV. I feel that I should be compensated somehow with my inconvenience on Friday,
and more importantly, the fact that I could not understand why my internet was not working.

In the future, your technicians should check to make sure that the internet is working. I just got off the phone with Mr. McCoy and he is coming over with some filters. I hope my internet works now...