DIRECT TV - BAD RECEPTION - STUCK IN CONTRACT, POOR CUSTOMER SERVICE
by Tami
We have been with Comcast Cable for almost 10 years. We decided that the cost was getting too much and decided to switch to direct tv. After grilling the sales person about everything that could possibly go wrong (bad reception, hidden fees, etc) we were reassured that it was the best choice. Were we ever wrong! Below is a list of complaints. We have only had this service for 20 days so far! 1.) Never told we had to purchase ethernet cords and adaptors to be able to take advantage of On-Demand. 2.) Have to wait a long time for On-Demand movies to download before watching them (with Comcast, it's immediate) 3.) With Comcast, I had On-Demand with every receiver. With Direct Tv, I get it only on my main HD DVR, and would have to pay $ to have it in all the rooms. 4.) In the last 20 days, we have had at least 6 different *searching for signal* interruptions, 1 which started yesterday and is still not fixed. I called yesterday and a tech can't come out for a week. 1 week without tv and you would think the company would credit you? NO! 5.) Direct Tv expects you to be a technician and climb on top of your roof to examine your dish. You are the one who has to run signal tests and check cable connections. I would never get this from Comcast. 6.) You can never call Direct Tv without being put through the ever dreaded automatic system that makes you try all the methods of repair yourself before being transferred to a technic..oops! You were disconnected! Have to call back again! 7.) Last night when I spoke to the tech, I explained about how dissatisfied I am with the service and wanted to know if there is anyway I can get out of this contract. He said, "Well, you have buyers remorse in the first 30 days". You can cancel with no fees. He went to transfer me to an account representative when I was disconnected. When I called back, of course no one knew anything about it and said that I would have to have canceled in the first 24 hours. 8.) I was talked into buying the HD DVR because I would have access to over 5000 high quality movies, much more than Comcast offers. This is not true. The on-demand is the SAME movies shown through Comcast, but I only get them in 1 room and have to wait long periods of time to download them before I can watch them. 9.) Despite terrible service, I am locked into a 2 year contract that I will have to pay $450 to get out of. These are only a few of the complaints that I can think of, but it's only been 20 days, I'm sure I'll have more. The ONLY thing good I can say is that the HD is a better quality......when you actually have service!
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