Are you current / existing Direct TV customer? If yes, can you please share your experience and your valuable comments on Direct TV system with us?

You know, a comment from REAL customer will be much more better than just reading the sales pitch :)

Click below to see contributions from other visitors to this page...

Terrible Direct TV Customer Service 



Ever since ordering Direct TV, we have had problems with customer service. They will tell us one thing, then someone else will tell us it's ...

Unsatisfy with Direct TV Hidden Facts 



I switched to Direct TV and AT&T bundle package. For TV, phone and dsl internet the quoted amount was $94.00 per month.

Direct TV portion ...

BAD Direct TV Customer Service 



I changed from Dish Network to Direct T.V. as they had local channels in HD. This turned out to be a huge mistake.

I was told that the ...

direct tv really sucks!! got taken bad now i have 2- yrs of this crap. 



Direct TV are nothing but a rip off company, gave me a price of 24.99 geting charged 61.35, just looked have another charge on top of this for ...

VERSUS Direct TV Channel 



It is a joke that after paying $100 per month we can't get Versus Channel. Direct TV needs to get their act together i will switch to cable ...

Bad installation, worse Direct TV customer service 



If you live in the Metrowest area of Mass, keep a close eye on the installation of Direct TV dish.

I live in a condo, and the wires from ...

Charge For a defective Direct TV Remote. 



I called Direct TV today to complaint about my remote which is not working well.It is the first time to happen since i start to have a Direct ...

Bad Direct TV Customer Service - from ex- customer 



bad, stink...o ,atrocious,the pits, an abomination....should be run out of the state of ma.I requested a physical change of address order. apt....

Upgrade Direct TV HD Box 



As as longtime customer, I think Direct TV should upgrade their receivers as requested to keep their customers without cost.

I'm seriously ...

channel 32 Direct TV in portland oregon audio interference 



Channel 32 on Direct TV in Portland Oregon always seems to have audio interference. Granted, most of the programming really sucks but I do ...

Unsatisfy with the loud annoying music in Direct TV Logo 



I use TV to help me sleep. I have episodes Golden Girls and Sex and the City save that I watch over and over.

They put me to sleep usually ...

Uh, we cannot find you in our system, And you have an Order?! 
We have gone thru a real preliminary saga with Direct TV. We ordered online 22 Feb, it is now 18 March and we had not heard a word. Anu indication of the ...

Direct TV offer Bad Customer Service 
I just want to say direct tv does not have much of a customer service department. I have the protection policy so fixing the problem won't cost me if ...

Direct TV do not care about Customers 



I have been a customer of Direct TV since 1997. I remained with them despite poor customer service, long waits on hold when calling, the fact ...

get off from Direct TV contract  



I was signed up for direct tv through qwest. i asked if there would be a contract- qwest said no.

Guess what? Now there is one and i cant ...

Worst Experience Ever - Do NOT use Direct TV! 



This has been the worst experience of any service I have ever purchased. My girl friend called Direct TV and told the sales representative on ...

A Completely Dissatisfied Direct TV Customer 



They claim to be rated number one in customer satisfaction, but I'm wondering where they obtain these ratings from?

As it is clear to anyone ...

Watch out your future from Direct TV 



After having Direct TV for nine months, I decided I wanted to upgrade one SD to HD and add a room.

I currently only have three TVs connected....

Deceived And Disapointed with Direct TV 



Package prices are not total bill prices a lot of extra hidden charges not told about. Only my first three bills were correct.

You better ...

Direct TV shall not simply deduct money from my checking account 



I have been a customer with Direct TV for a couple of years and through that time I have had my service turned off because I couldn't pay ...

The Worst Customer Service 




I have tried to call and update my account for a referred account to get 10.00 a month for 5 months.

They transfered me a dozen times ...

Service Charge for Leased Equipment - Class Action? 


Direct TV charged me $79.95 to correct a problem on the dish and also one of my four receivers WHICH ARE LEASED.

They appantly expect their ...

Bad service of direct TV 




the worst sevice i ever had.. i do not recomend anybody i have to stay with them one year more because of the contract...

The Local TV Channel wast lost. 





I am a current customer of direct tv and have been for a long time. We have lost access to local channels. The guide is not limited by favorites ...

Unsatisfy with Direct TV misleading advertisement  





My name is Gina Salazar and I'm hoping my comments and concerns will make a difference with the Direct TV customer service policies.

I'...

Complaints on my Direct TV Installation 





I have direct TV installed today. The account is under Kenny Romero. I waited Friday May 30th, until 8pm (I was told that he would be at ...

The Terrible service that I got from Direct TV 




I have been a customer of Direct TV since moving to Pennsylvania a year and a half ago. I chose it because cable was not available in the ...

Do not use Direct TV 





They took $1,077.50 out of my checking account without ever calling me for a bad HD/DVR box that I returned.. Direct TV sent a Fed Ex label ...

High Direct TV Bills that not make sense!  





Every month i get a bill that is higher than the month before that.

When i called customer service to "downgrade" they say i have to ...

Where is the Direct TV rebate form? 



I have been all over the web looking for the Direct TV rebate form, can not find , so i call back to direct tv representative and they give ...

Unhappy with Direct TV Customer Service 





My DVR does not work to record future programs. I called to Direct TV customer service and worked
with one of the customer service representative ...

Direct TV Customer Service can be good 




Since so many people on here are unhappy with Direct TV service, I wanted to chime in. I've has DirecTV for 6 years now.

Anytime I run ...

Scam From Direct TV   Not rated yet



IT STINKS,THE SERVICE STINKS THE TAKE NO RESPONSIBILITY FOR THE DAMAGE THEY DID TO MY HOME!

No local channels included in Direct TV package for Idaho folks  Not rated yet



If you live in Idaho, you do not receive any local channels, not like what Direct TV had promised.

Direct TV Service gets cut off every month - no response to emails or actions from phone conversations  Not rated yet



Recently I changed jobs and I only get paid once a month. So I requested Direct Tv (Every month for 5 months) to change my billing date to the ...

Frustrated with Direct TV System  Not rated yet



Get this... "the system" tells them the equipment needed for installation. Never mind, the configuration of the house. I am glad "the system"...

Unhappy with the hidden cost  Not rated yet



Tell people the correct cost of their service. Oh... and that if they don't like that Direct TV have added $30 to the agreed monthly bill that ...

Extortion tactics to extend Direct TV contracts  Not rated yet



Direct TV extended my contract without telling me there were doing so. When I filed a complaint with BBB they back pedaled and lied stating ...

A disatisfied Direct TV Customer  Not rated yet



I have been a customer for almost 7 years. I have signed new contacts to move, upgrade equipment, etc. Each time a do there is a hidden fee,...

Search section  Not rated yet



For those of us not familiar with all the terms a search topic section would be helpful.

Very time intensive to search all topics !!!!!

Terrence ...

Bait, Switch and Don't believe the Direct TV package price  Not rated yet



We recently came back to Direct TV with a promotion for 34.90 a month for 12 months. We were Dish customers and didn't like their system so ...

The Loss of Versus channel.  Not rated yet



I first subscribed to Direct TV during November 2008, and at that time obviously agreed to a 2 year contract.

As Direct TV have deleted ...

No Direct TV signal  Not rated yet



We've had direct tv for 13 days and the satellite goes in and out. Needless to say I'm paying for a still picture half the time.

We called ...

Cable still has VS.  Not rated yet



So Direct TV claim to be a top provider? Yet Direct TV let Comcast bully them into dropping the VS. network. Good move, I'm sure nobody watches ...

Comment from existing Direct TV Customer  Not rated yet



Why is verus being dropped from Direct TV programs? With all the crap shows Direct TV run, Why are dropping one with some good programs?

Such ...

Dump Direct TV  Not rated yet



I called to cancel my subscription to Direct TV. I was then transfer to three other individuals who did there best to try and talk me out of ...

Bad Direct TV billing service  Not rated yet



I have been dealing with Direct TV about a problem in my billing since April 2009. It is now July 27, 2009.

They have not addressed my ...

Direct TV Have Poor customer service  Not rated yet



I was mislead by a Direct TV Sales Rep and now I am paying more that I was for Comcast and I lost channels.

After 7 phone calls (most of ...

Direct TV - Bait and Switch  Not rated yet



I ordered Direct TV HD package bundled with Verizon phone and internet 06/16/09. The wrong equipment was installed and we were not aware until ...

Direct tv... run the other way...FAST!!  Not rated yet



When I signed up for Direct TV, the salesman said he'd throw in the NFL ticket for free. Then last February I had a hand accident and was unable ...

Direct TV Bad service  Not rated yet



I have gone to many Indy 500 races and find it the most exciting sporting event each year. This year instead of attending live, I decided to ...

Direct Tv Customer Service Sucks  Not rated yet



Direct TV has one of the worst customer service. They said they are giving us a rebate and charged us full.

We have to call 10 times and ...

Direct TV didn't reward old customer  Not rated yet



Direct TV are constantly advertising cheaper packages and sign on bonuses for new customers.

However, once a customer, Direct TV never send ...

Comment from a loyal direct tv subscriber  Not rated yet



I am a long time direct tv subscriber and I'm getting fed up with new subscriber deals but no deals for long time customers.

I've seen prices ...

Unsolicited Direct TV Calls Problem  Not rated yet



Direct TV, as I'm sure many of you are aware, has horrible customer service, and general business practices.

Though my experience seems ...

Heavy Ads on Direct TV Program  Not rated yet



I know this will be ignored but don't you folks realize by boosting the volume on your ad for direct tv programs is counter productive.

They ...

Poor Customer Service  Not rated yet



I ordered Direct TV and was told I could get local channels by skipping districts.

When the installer came he said it was not possible....

Satified Direct TV Customer   Not rated yet



I've only had it less than a month.But so far I haven't had any issue with it, the remote is a lot better than the comcast one I had with cable....

Professional Con artists  Not rated yet
If you like being boned or screwed....Go ahead and sign up with them!

Let me sum it up for you....

We'll lie to you...Apologize a million times but ...

Complaint about programming  Not rated yet



I have been waiting since October of 08 To watch a program.. I have searched the guide everyday.. you played it once in October..

But I had ...

Get more new legal Direct TV rip-off each month  Not rated yet



Jan08 - Costco had many rebated available when I sign up for Direct TV. What a bad experience getting back all my rebate money.

The first ...

Bad Direct TV Service  Not rated yet



Why does it take close to 3 weeks for a technician to come to the home for service?

My TV has been showing "Searching for Satellite" since ...

A word on Direct TV  Not rated yet



I have been a Direct TV customer for the past 5 - 6 years. I've been satisfied with this service because I had DISH before.

Dish lost my ...

Direct TV Could Care Less About You  Not rated yet



In January of 2009 I was going about my normal bill paying on a Saturday afternoon. I logged onto my online account with Direct TV and thought ...

I love my Direct TV Service  Not rated yet



I've been a DirecTV customer since they started (roughly 12 years ago) and have not had one problem with them at all, in a matter of fact they ...

Do not go To Direct TV  Not rated yet



We cancelled direct TV, We had to return the receivers in 7 business days on the 5 day they decided to go in my account and take out $1500.00 ...

Can Direct TV Do This?  Not rated yet



I have never had anything like this happen to me in my life!! We (my husband and myself) received a call from a Direct TV representative.

They ...

Do not Join Direct TV  Not rated yet



In October and November I got at least 1/2 dozen letters asking me to come back as a Direct TV customer for a really good price.

After ...

Beware: Direct TV hit you with Extra charges without your knowledge and then put you in Collections  Not rated yet



We had cancelled Direct TV and paid off the balance. Not even a week later of paying off account and it STATING $ 0 balance---we got a letter ...

Direct TV only love new customer  Not rated yet



Once Direct TV has you, they make it very expensive to upgrade or change programming. They have no specials for current customers, only new ...

Comment from a customer  Not rated yet



I cannot find any way to comment on something re: channel l0l via their web site. Tonight at about 8:15pm PST i had a couple children I was ...

DirectTV Customer Loyalty Incentive - Not!  Not rated yet



Customer in Wisconsin for 9 years:

We have 2 (1 year old) receivers, one has DVR, the other does not. Just received a DISH offer in the mail ...

Disappointed With Direct TV Non Service  Not rated yet



I have for several months now tried to get the TV connected to my second receiver working properly.

My one receiver works perfectly off ...

Worst Experience In My Life  Not rated yet



Long story as short as possible - Basically, I called in and ordered the 34.99 package and I receive a bill for 63.00.. I call and ask why ?

First ...

direct tv is the most awful company i have ever encountered  Not rated yet



dudes, direct tv is the worst company ever. never use them. they have a different story or hidden trap every time you have to speak to them....

bad service on Direct TV  Not rated yet



Direct tv makes it extremely difficult to get service support when your equipment or satelite frequency does not function.

I have been ...

don't waste your money on Direct TV basic program  Not rated yet



you are wasting your time and money on basic, because basically all you get is religion, jewelry and qvc type programs and a couple of other,...

Imcompetent Direct TV billing department  Not rated yet



I have been turned over to collecting with American Satellite and have been charged $975 on my credit card because of billiing errors.

Direct ...

Horrible customer service  Not rated yet



To reach an actual person via phone, you must wait on hold for a considerable amount of time while getting transferred to the correct department....

Worst customer service ever  Not rated yet



We signed up with Direct TV as a bundle package last year. From the beginning it's been a nightmare.

First, they didn't show on the installation ...

Can't Get DIRECT TV  Not rated yet



I've had an installation appointment set up 3 times with DIRECT TV, I have taken off from work 3 times for this.. and end up no one to show ...

New Customer Not Happy  Not rated yet



I signed up two weeks ago through a company called Direct Star TV and was promised a completely different price for 2 years contract than what ...

Bad service of Direct TV  Not rated yet



I had direct tv for one month and called them repeat again and again due to the fact I was suppose to receive about 13 channels.

The man ...

Lost of the Channels  Not rated yet



This is a very real complaint regardless of my title.....I learned yesterday that the XM channel "Fine Tuning" has been removed.

I listened ...

7 hours wasted -- Direct TV owes me   Not rated yet



I wanted to try DirectTv for all the channels they
offer especially NFL. So I set up an appointment with them for a Sunday and they told me ...

customer of direct tv  Not rated yet



Direct TV sucks..They lie to suck you in and don't give you what they promise and give you web pages that don't exist for rebate form.

I ...

Direct TV Customer Service - The Good, The Bad & The Ugly  Not rated yet




I am adjusting from leaving a 30 yr Accounting career(10 yrs as Accounts Receivable Mgr.)to struggling to get by on disability and Medicaid....

Paying for Direct TV HD for twice?  Not rated yet



We currently pay for our HD channels. We also have NFL Sunday ticket. Now they want us to pay for the NFL Sunday ticket HD channels separately?...

A loyal customer since 2004 treat with bad customer service  Not rated yet


I received my September bill and it had a lot of credits on it - Credits that I didn"t understand.

When I called to inquire about my bill,...

comment from new direct tv customer - bad customer service  Not rated yet




Because of all the promised good deals and promised great service by Direct TV, I have to call their customer service all the time and wait ...

23 months and still waiting  Not rated yet


Sales for Direct TV will tell anyone and everyone exactly what they want to hear to get a customer. Once it's installed they know it's difficult ...

Bad customer service - Restocking Fee  Not rated yet






I recently called Direct TV asking for the HD package and the NFL Sunday ticket. They mailed me the wrong receivers and the wrong satellite ...

Bad Customer Service   Not rated yet





Like Jim say, I agree that direct tv have the rudest, most incompetant customer service. They sent me bill and said that i owed them money ...

Direct TV is VERY Shady!!!  Not rated yet





We had Direct TV installed on Monday, and I called
to cancel on Wednesday. I can't get a straight answer out of anyone.

Half the people ...

One Way Agreements  Not rated yet





When I signed up with Direct TV I was given a price that I would be charged for the first two years and had to sign a two year contract....

Poor Installation method of the Direct TV Dish  Not rated yet





The Direct TV installed a roof dish poorly on my roof top. They did not screw it properly and it cannot be connected to the ground.

They ...

Bad experience with Direct TV  Not rated yet





I am so disappointed in Direct TV. I had Direct TV installed on Thursday, and that's when the problems began.

The DVR receiver began ...

I disagree wit the Direct TV # 1 customer satifaction  Not rated yet





Yeah.. wats up with the whole #1 customer satisfaction?! They made my mom cry on the phone talk nice...

We got our Direct TV hd installed ...

Long lead time to wait for fixing.  Not rated yet





We called Direct TV customer service on Sunday and we were told that we have to wait till thursday then only the technician can come over ...

Direct TV is sneaky!  Not rated yet




wow everything is extra..been paying for channel package for four months that I was not getting..

I must fill out on line rebate form and ...

Comments from a retired engineer  Not rated yet




I lasted 8 days with Direct TV. The problem: The 'on screen' Guide has such tiny letters that it actually gave me a headache..scrolling was ...

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