Direct TV Customer Service - The Good, The Bad & The Ugly
by Bowen Stewart
I am adjusting from leaving a 30 yr Accounting career(10 yrs as Accounts Receivable Mgr.)to struggling to get by on disability and Medicaid. When I recently had problems with my 2 yr+ Direct TV account,I was fortunate to have Supervisor Steven, ID100306300, go out of his way to restore my service, make realistic pmt arrangements, even give me 3 months free Premium Channels. Days later I got an email that my service had been disconnected. It hadn't, but I called a level 1 representative who checked and said all was OK just to keep the prior arrangements. 2 days later my service was interrupted; unfortunately I got Manager Melissa, ID10047483, who insisted I was mistaken about my pmt arrangements (remember I had HER job for 10 yrs and by habit make notes and read them back). She was sarcastic when I (seriously) commented that rather than watch TV I really should be planting potatoes so I'd have food this winter and save my Direct TV billing cost and buy a milk cow to eat the grass which I am no longer able to mow. She kept trying to get me to agree to her arrangements, but couldn't even tell me what I owed. In anger, she threatened to personally take the money from my Visa credit card and NOT restore service. I asked her to read her comments (fairly accurate), but when she rapidly typed for several more minutes, I questioned her and she said she was just inputting her name and ID#. I asked what else and she mumbled something about Steve this & Steve that, then offered me $50 to pay in full by her proposed date,yet when I asked what amount, she gave me 2 different figures and said I could pay either one! I thanked her for the $50 offer but said I'd rather just keep my arrangements with Steven. I'm not 100% sure she even gave me her correct ID#. I had to get her to repeat it 3 times and it's still 1 digit shorter than Steven's.
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