Direct TV do not care about Customers
by Palmers
I have been a customer of Direct TV since 1997. I remained with them despite poor customer service, long waits on hold when calling, the fact that on rep lied to me and quoted a package price that turned out to be bogus - "no record of that agreement". When I wanted to upgrade to HD, why did I expect anything but poor service. The receiver has never worked properly, constantly freezing and sometimes crashing completely. Hours and hours on hold or with technicians over the phone trying to troubleshoot. Finally, they sent a technician who found a problem with the installation. Direct TV charged me for that tech appointment for $80.00! Despite the fact that I had paid for installation and should have expected it to be done properly in the first place. After two letters were responded to with form letters, I was certain Direct TV did not care a bit for customers. My receiver still does not work properly, and today it stopped working altogether. It's been only one year since installation. DirecT TV says they'll send another tech to my home in two weeks to check out the problem. When I asked to be let out of my two year contract, they refused. They want to charge me $240.00 and the cost of returning the receiver to them by mail in order to discontinue service. Snide, rude, and dishonorable - Direct TV needs to be the next business to go out of business! Click here to read or post comments.
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