Direct TV extortion and bad business practices
by Annoymous
My complaints about Direct TV are almost too numerous to mention. From the start I had monthly billing problems in which they double billed for services and overcharged. I would spend 30 minutes per month getting this straightened out, only to have the same problems reoccur with the next bill. Recently, I moved from Tennessee to Michigan for work. Having had Direct TV in the past above the 45th parallel, I knew that this was not a viable option for several reasons. Most notably, I live surrounded on all four sides by sixty foot trees. I called to cancel my service and was told that I would have to pay a $400 cancellation fee. I was told the only way this could be waved was if I agreed to have the technician (for a $50 fee) come to my home to install Direct TV. If the technician found that I would not be able to get service, then they would allow me to cancel my service without getting charged $400. They made it clear these were my only options. Either I cancel and they charge $400 to my credit card, or I agree to keep the service and pay $50 to have it installed in my new home. There is no third choice. I have to depend on the honesty of the technician that works for them to validate what I already know, or pay the extortion fee of $400 to make them go away. Oh, and lest I forget, mail their equipment back to them or be charged hundreds of dollars for non-returned equipment. I can only state that I will never do business with these people again, no matter what the circumstances. I will loose 1/2 day of work to have a technician come to my home and do an install on a system that I know will not work as promised. What was most remarkable was that \"Jimmy\" made it clear that he did not care if I was able to receive a signal or not. He simply kept stating that I had a contract and that it was $400 to cancel the service. Return to Direct TV Home Page Return to Direct TV Discussion
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