DirectTV Customer Loyalty Incentive - Not!
by Unhappy Customer
Customer in Wisconsin for 9 years: We have 2 (1 year old) receivers, one has DVR, the other does not. Just received a DISH offer in the mail for 4 receivers with free installation and other free limited-time channel offerings. Contacted Sherri in Customer Service at Direct TV today to request another new DVR receiver (which costs me roughly another $10/month to pay for the receiver operation/DVR capability) - they refused. She spoke to her supervisor, and he/she also refused to match the offer and made this poor woman stay on the phone with me for the entire 45 minutes! In 2008, I had both 7 year old receivers replaced due to hardware issues but I had to threaten to leave Direct TV in order to receive service. I simply wanted another to add TV to a basement bedroom. Not only do they offer poor customer service (they knew the old receivers were failing and did nothing, last year), but they refused to match their competitor's offerings. Not only will I enter this information here but in other blogs. I am also writing the office of the President (of Direct TV). The address is: DirectTV, Inc. P.O. Box 6550 Greenwood Village, CO 80155 Unhappy in Wisconsin and telling my 8-10 people!
|
