Do not go into Direct TV !
by Frank
MY ADVISE IS TO STAY AWAY FROM DIRECT TV. THEIR CUSTOMER SERVICE IS ONE OF THE WORST CORPORATE SERVICES I HAVE EXPERIENCED. Comments from others on this blog support what I experienced. They (1) did not honor their credit offer (2) it took three different technicians to get the installation done (3) they canceled my account needlessly resulting in my loss of credits (4) I feel that they were less than honest with me (5) they have a telephone loop system that makes it difficult to get to people you need to speak with to try and resolve problems (6) they refuse to give out the telephone numbers you need making you go through their telephone loop over and over again. I feel that Direct TV lied about their "refer a friend" credit. My daughter had referred me to Direct TV, and I was enticed in part to do so because of credits for a "refer a friend" program that would have benefited my daughter who had referred me. To my dismay, they refused to honor the credit program. The $100 credit is not a lot of money, but what I perceive to be their dishonesty is disconcerting. Not only did they refuse to honor their credit offer, it took three technicians coming out to my house in order to install the Direct TV dish. The first two technicians said they could not get a good line of sight for the satellite because of trees. The third technician; however, was able to do so without a problem. It was curious to me why the third technician was able to install the dish but not the other two. A possible explanation was offered by the third technician. I had wanted the cable from the dish to the receiver to run under my house. The third technician had suggested to me that some technicians use a line of sight excuse because they do not want to crawl under houses so line of sight as the excuse. So I had to schedule different technicians to come to the house. My original account was canceled by Direct TV because of a lapse of a week between the first technician and the third. No reason was offered for doing so other than Direct TV does not like to keep accounts open that do not have their equipment installed. The explanation provided did not make sense to me, but I accepted it. The first account had been set up with all the credits. When Direct TV's third technician came out I was told by a Direct TV representative that they would have to rebuild the account. I was not informed that I would lose all credits in doing so. I did inquire about the "refer a credit" and was told by the Direct TV representation that I could call 1-866-443-8869 the next day and claim the credit for the friend (my daughter). WRONG. Direct TV refused to honor it because it was not written up on the work order and it was too late because the installation had been completed. I then tried to resolve the issue with Direct TV, but Direct TV makes it extremely difficult to get in touch with anyone to discuss problems. First, you must go through the typical telephone loops to get to what sounds like an off-shore phone center. After complaining, you may be able to get to the promotional center if you are lucky. The promotional center will NOT give you their telephone number so if you get disconnected, guess what? You are back to square one speaking with different people explaining your problem over again. Further, their supervisors are arrogant and unhelpful. By the time I was finally able to speak with one, I was my blood pressure had skyrocketed and I was aggressive. In response, the supervisor was argumentative and failed to listen. I felt she was than professional, less helpful than the customer service people, and went so far as to suggest that I did not want the credit. Lesson learned is that I should have stayed with my old carrier. In my opinion, Direct TV is dishonest and makes it very difficult to resolve problems. If you are thinking of switching to Direct TV, my advise is DO NOT. Return to Direct TV Home Page Return to Direct TV Discussion
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