Do not use Direct TV

by Jim
(New York)

They took $1,077.50 out of my checking account without ever calling me for a bad HD/DVR box that I returned.. Direct TV sent a Fed Ex label and fortunately I wrote the tracking number down before sending.

Direct TV told me they never received the package and would not return my money. I sent them the tracking info and three weeks later they said they just received it which was a lie. I called twice a week for three months and it took an average of 45 minutes to get through.

I was promised a refund each time I could get through to a supervisor but never received one. I finally called my bank get my money back. A month later Direct TV gave me a refund, two days later Visa reversed the charge with Direct TV.

I canceled the dispute with Visa and they said that they would give the money back to Direct TV within 48 hours. DirectTV sent this over to their collections dept which is the rudest, most obnoxious and stupid bunch of people I have ever dealt with.

They immediately shut off my service and told me I had to send them a cashiers check for the $1,077.50 to get it back on. They did not care about the fact they held my money three months and Visa was returning the money to them.

They will try to steal, cheat and lie to you if they owe you money but send you immediately to collections and shut off service if you owe them.

I am looking for similar cases with DirectTv and anyone who wants to start a class action suit.