Horrible customer service
by Annoymous
To reach an actual person via phone, you must wait on hold for a considerable amount of time while getting transferred to the correct department. Once they determine the issue, more often than not they have to send out a contractor who by the way is not a Direct TV employee. They have left a considerable mess within my home, took personal calls while working on my install and were considerably unprofessional. The billing department is deplorable and difficult to talk and work with. I would strongly suggest seeking other service if you have the choice. Direct TV was the worst decision I have ever made.
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