Horrible Direct TV company, horrible Direct TV service
by Jill
I have read on the internet just how unhappy many of Direct TV's customers are. I now understand why. In December 2009 our TV remote control stopped working. A tech came out in January and replaced the remote even though we told him it was the receiver that was the problem. We struggled along with a spasmodic remote control until July 2010. After a long conversation with a customer service rep. where much (and I mean much) time was wasted she agreed to send us a new receiver if we paid $19.95. I've never heard anyone read a script with so much condescension and passive aggression. I tried to explain that the error was the technician's and that we shouldn't have to pay for the receiver to be sent especially as we'd already suffered 7 months of not being able to change the channel but she treated me with such disdain that I gave up and canceled my HBO instead to compensate myself. So they have managed to screw $20 out of me but lost $20 a month going forward. Idiots! They are a company with contempt for its customers. This contempt shows in all areas of their service from poor quality products, badly trained techs, over charging, failing to remedy a genuine complaint to mean spirited, sarcastic, disdainful customer service reps. NO WONDER THERE'S A CLASS ACTION LAWSUIT AGAINST THEM IN CALIFORNIA! Return to Direct TV Home Page Return to Direct TV Discussion Click here to read or post comments.
|
