New Direct TV Installation
by Valerie
I received a new DVR from direct Tv. When I went to install it I discovered that I needed two lines to connect it properly. I had been paying for DVR service being that I had a Tivo prior which I owned. I called them several time and was given the run around about having the second line installed as I didn't feel. I should have to pay for it being that I had been paying for the service and not being able to fully use the DVR. Finally I spoke with a customer service representative who said she would send someone out and have it installed at no charge. The installer shows up and wants to charge me 85.00; because I didn't want cable strung half way around my house and a hole drilled into my house and cable run along the baseboard of one of my bedrooms. He informed me that having the line installed through the wall is not included and I had to pay the 85.00. After he was done he said he'd only be charging me the 49.00. He advised me to call Direct Tv customer service to get this resolved. Well, this is my second time calling; the first representative disconnected me and the second one told me because I didn't have the home maintenance plan that why I was charged. I now have been on hold waiting 40+ minutes to speak to a supervisor. I am still waiting for the supervisor as I write this. If my husband didn't like the outdoor channel which I pay extra for I would cancel this service. Return to Direct TV Home Page Return to Direct TV Discussion
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