Unsatisfy with Direct TV policy
by Jill Teague
I was a customer of Direct TV for around 3 years. Then, I had some hard times happen and even with an explanation Direct TV would not work with me. I am disabled and the silly tv is my ony true source of entertainment. Now if I want to keep Direct TV service I must wait 2 weeks on a debit card to arrive in the mail. I could verify everything I told them about what caused my bank account to be closed and a new one opened (with the same bank).. Direct TV have NO mercy or understanding. I could understand if Direct TV always had problems with me and the way I paid. But I have been a true and loyal customer. And now if I want to watch tv or my grand children that live with me want to watch tv, we are forced to use another company. There should be times when Direct TV look at each case independently. And be human and have mercy. I was not asking for anything for free. Nor could I settle matters with Direct TV until I settled matters with the bank after my disability check came in. The bank understands my problems and we started fresh with a new account. It would seem that Direct TV could do the same IF they so chose. Now I must look for another provider (one that I will not be as happy with) and Direct TV chase away a good customer. May God have mercy on Direct TV should the time come when they need a break! Sincerely, Jill Teague former satisfied customer Return to Direct TV Home Page Return to Direct TV Discussion
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