From time to time, on no particular channel in the commercial breaks, the volume increases. I don't feel Direct TV is adjusting the volume or are they?
This additional volume is not controlled with my remote. If Direct TV has the power to do so, they would only broadcast at one volume level. This would make the many commercial breaks less intrusive.
Jun 18, 2009 Rating
there are humans who pay attention at DirectTV by: Susan
Thanks, Terrence. This is what they wrote me, so you see, they did read my letter:
Dear Susan,
Thanks for writing. I see that you've been with us for many years and we recognize you as a valued and loyal customer. We want you to know we appreciate your business.
I understand how important it is for you to be able to access a white noise channel or a channel that carries minimal or no audio.
We're always looking for ways to improve our service and customer feedback is important to us. I've forwarded your email to DIRECTV's Management Team, who review every suggestion, inquiry and complaint for trends from our most important customers to determine what changes should be considered.
Thanks again for writing and for giving us an opportunity to respond to your concerns.
Sincerely,
Emmanuel D. - 100128898 DIRECTV Customer Service
Terrence Comment: Hi Susan, Thanks for let us know :) And it sound like a positive feedback, and please let us know if they are really improving your situation practically :)
Since most most folks in my website are giving negative feedback, I hope that we can hear positive feedback from you. Good luck :)
Jun 18, 2009 Rating
Direct TV responded by: Susan
I emailed Direct TV about a "white noise" channel and actually got a response that indicated they really read my email. It is being sent on someone else, of course. But hey, maybe something will come of it.
Terrence comment: Hi Susan, glad to hear that. It might just an auto responder service; which means they have set a standard reply letter, say like:" Thanks you for email us, we will reply your email within next 3 working days.." - Something like this?
The reply letter will automatic trigger to their sender once they receive any email.( Software will done the job without require human action )
Anyway, Glad to hear from you.
Please share with us if your case has been proceed further.
