Unsatisifed New Direct TV Client
I had just recently ordered Direct tv...2 days ago it was installed. I got home to find my tv had been left on a blank screen for approximately 6 hr. ( no one from Direct tv customer service cared about that). Then I realize the "new DVR box was chattering and sounded like sparks-ware flying inside. I thought maybe it was getting warmed up and would stop soon. NOPE, this went on all night until I got frustrated and unplugged the box. Next day plugged it back in and it started all over again. I called Direct tv and requested another box..Since it was apparent they had installed a faulty box. They said that was not part of the equipment warranty and I should unplug it every night. Is it just me, or does this seem like a blatant disregard for any customer satisfaction? I will entertain any comments on this matter...follow up at ridemyxr@yahoo.com....thanks Return to Direct TV Home Page Return to Direct TV Discussion
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