WHAT ARE DIRECT TV DOING?
by FEBRILLA
DIRECT TV HAVE HIRED NEW SALES AGENT AND YET I AM AN EXISTING CUSTOMER AND THEY CAN'T ANSWER MY QUESTIONS. I WONDER IF THEY ARE GETTING PAID ENOUGH AND ARE ABLE TO HANDLE CUSTOMER SERVICE ISSUES. MAYBE IT IS BECAUSE DIRECT TV DONT' ROUTE THEIR CUSTOMER TO THE RIGHT DEPARTMENT SO THAT THEY CAN HANDLE CALLS IN THE RIGHT MANNER. DIRECT TV WANT TO KEEP ME AS A CUSTOMER AND ALSO REQUEST THAT I REFER THEM TO MY FRIENDS AND FAMILY, BUT IF DIRECT TV DON'T GET IT TOGETHER I WILL TELL ALL OFF MY COMMUNITY AND START A NON-DIRECT TV CAMPAIGN. #1 IN CUSTOMER SATISFACTION? WOW! WHERE DID DIRECT TV GET THOSE NUMBERS FROM? I AM CC THIS TO ALL OF THE COMMISSIONERS IN ALL 50 STATES TO ASSURE THAT ALL OF THE DIRECT TV STAFF IS PROPERLY TRAINED. KEEP IT REAL!
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